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Aveley Pet Services

 

we care for the pets you love...

Licence No. 18/01288/LIANI

Dog Walking, Home Boarding, Doggie Daycare

 and Cat Sitting

in Thurrock and Havering

 

Fully insured, Pet First Aid Certificated and Enhanced CRB Disclosure

Licensed by Thurrock Council

Terms & Condtions

 

 

1.  Boarding rates:  we charge the day’s rate for every day that your dog is at Aveley Pet Services.  So if your dog arrives on Friday and leaves on Sunday you will be charged for 3 days (Friday, Saturday and Sunday).  All boarding and daycare fees are payable in advance of your dogs stay.

2.  Your dog must be fully vaccinated at least 2 weeks before staying with us and you are required to provide proof of vaccination and a copy of this will be retained during boarding, we do not require kennel cough.

3.  We do not board dogs that are in season.  If your bitch comes into season whilst with us we accept no responsibility for pregnancy.  We do not board un-neutered dogs over the age of one year.

4.  We will find a new home for any dog if not collected 30 days from due departure date if we cannot contact you. You agree to this and to pay for all associated costs.

5.  We reserve the right to act in the best interests of the dog at all times this includes seeking veterinary advice if he/she becomes ill. We will contact you immediately should your dog become ill. If you cannot be contacted within a reasonable time we reserve the right to seek appropriate and swift veterinary attention and proceed with treatment regardless of costs, which you agree to cover. We will do everything needed for the dog as regards treatment, comfort and recovery. If euthanasia is absolutely necessary (determined by the vet) for whatever reason, excluding behavioural (aggression etc), we will accept and act upon that vet advice.

6.  All dogs are accepted at their owners' risk. While every possible care and attention is given to each dog, we cannot be held responsible for any injury, illness, loss or damage, howsoever arising. Any vet fees incurred during the dogs stay will be covered by you the owner.   If whilst in our care your dog acts aggressively towards another dog or person and this aggression results in injury you accept full responsibility for the actions of your dog.  In the event of your dog acting aggressively towards another dog or person Aveley Pet Services will contact you, or your emergency contact if you are unavailable.  Your dog will need to be removed from our care either to your emergency contact or we shall arrange transfer to a local kennel.

7.  Any damage incurred to Aveley Pet Services’ bedding, furniture or housing by your dog will be paid for by you, the dogs owner.

8.  Cancellation for Home Boarding – Confirmed bookings cancelled 2 weeks or more before boarding will be subject to a 25% cancellation charge. Within 2 weeks of boarding a 50% charge will apply. Less than a week before boarding will be subject to a 100% cancellation charge.  Please note that all payments are non-refundable and non-transferable.

Cancellation for Daycare - If less than 48 hours notice is given then 100% of charges will apply.  If you have more than 6 weeks holiday per year, not including public holidays, then a 50% retention fee will be charged if you wish to keep your dogs place.

Cancellation of Dog Walking - If less than 24 hours notice is given then 100% of charges will apply.  If you have more than 6 weeks holiday per year, not including public holidays, then a 50% retention fee will be charged if you wish to keep your dogs place.

Cancellation of Cat Visiting - If less than one weeks notice is given then 100% of charges apply.

9.  You agree to your dog(s) walking and boarding with the four dogs owned by Rachael Clift of Aveley Pet Services and those of other clients of Aveley Pet Services.

Privacy

Once you have used the services of Aveley Pet Services we will keep the following details on file:

Name and contact details of owner.

Name and details of pets.

Dates and times that you used our service.

We do not share any of your details with any other person or business.

We do not send any unsolicited emails or post.

At any time you may contact us by emailing rachael@aveleypetservices.co.uk and within 30 days we will let you know what information we hold about you.  You may then choose to ask us to delete all records containing your personal details from our database.

All our records are kept securely as a hard copy or password protected on our cloud servers.